Frequently asked questions

when will we receive our travel documents?

• We will endeavour to send your travel documents and welcome letter by email a week before the date of the tour. However, if this is not possible we will communicate with you before that date.

Is the train suitable for wheelcahirs?

• Unfortunately, our heritage carriages don’t allow for wheelchair seating. Please contact us at time of booking to discuss specific mobility needs in relation to wheelchair use, and we’ll be able to advise and assist.

Do i have an allocatEd seat?

• Yes, all our trains are reserved seating and your seat numbers will be stated on your tickets.

can i request a forward facing seat?

• As most of our tours reverse at our destination, you will have a forward facing seat for approximately half the journey. Unfortunately we will not know prior to departure which way round our train will be configured in relation to direction of travel, so it is not possible to know in advance.

Will my party be seated together?

• Yes, we always seat parties together at the same table or adjacent tables for larger parties.

Can we bring our own food on board?

•Absolutely, it is perfectly acceptable to bring your own food and drink on board in standard and first class. A buffet car is open throughout the journey with a wide selection of hot and cold food and drink (much of kept ice cold throughout the journey) should you wish to purchase on board. Cash and card are accepted.

What age does a ‘Child ticket’ cover?

• Child tickets cover those under 16 years of age.

Can i Adjust or add to my booking?

•Yes, please contact our phone line on 0131 202 1033 to adjust or amend your booking.

What platform will my train depart from?

• Upon arrival at your departure station please check the information screens or ask a member of station staff.

Can i leave personal belongings on board once we arrive into our destination?

• Yes, after arrival at our destination please feel free to leave personal belongings on board. However we recommend you do not leave items of value unattended at anytime during the excursion.

Do you cater for dietAry requirements?

• Yes, please contact our phone line on 0131 202 1033 to discuss your requirements. These must be booked in advance of the tour.

WHAT IF I NEED TO CANCEL MY JOURNEY?

• We have a standard cancellation policy which is stated in our Terms and Conditions. We request that all cancellation requests are made in writing via post or email to avoid communication errors.